Shipping & Returns:
Shipping & Delivery
Orders take 2-3 business days to process and prepare for shipping.
Returns & Refund
If for any reason you change your mind, we are more than happy to provide a refund. To be eligible for the refund, please ensure that the goods are returned to us within 28 days of the order date and that they are in their original condition, unopened, unused, and in the original packaging. However, please note that due to hygiene reasons, we are unable to offer a refund or exchange on any product that has been used.
You must notify us within 14 days of receiving your order and return your order to us within 28 days.
For authorised returns, please pack the product carefully in our original packing to avoid damage in transit. Any product returned where we have handwritten a gift message or gift wrapped the product you purchased, this order will be subject to a 25% restocking fee.
If 28 days have gone by since your purchase, unfortunately we canât offer you a refund or exchange.
Returns are always on us and free of charge. However, please note that you will be responsible for covering the shipping costs when returning an item to us. If you choose to return a product, we will deduct the cost of return shipping from your refund.
Shipping costs paid for any products purchased from us are non-refundable.
To start a return, you can contact us at info@onewor1d.co.uk. If your return is accepted, weâll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@onewor1d.co.uk.
Unfortunately, we cannot accept returns on any product which has been used, and sale items.
Damages and issues
If you have an issue with your order please email info@onewor1d.co.uk within 48 hours of receiving goods quoting your order number.
Occasionally products can get damaged in transit. If this occurs, please email us with a photograph of the damage so that we can arrange a replacement.
Compensation policy for damage and loss.
Claims for damage and loss must be made within 80 calendar days of the date of posting, or no claim will be entertained. We have no legal liability for any loss if at the time of the claim 80 days has expired from the date of posting. We advise customers to claim as soon as possible after an event has occurred to enable enquiries to be made promptly.
Unfortunately, Royal Mail themselves do state that on rare occasions it can take up to 10 working days to deliver parcels due to delays in the postal system. Despite this being completely outside our control we understand that through experience, once items are delayed, they do turn up after a couple of days.
As such, our general policy is to wait until the full 10 working days have elapsed before taking further action in the way of sending a replacement or refund, as in most cases, the parcel does arrive in this time frame.
Apologies for the inconvenience and please let us know if you have any other concerns.
If you havenât received your order within 10 working days of shipping, send us an email to info@onewor1d.co.uk.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.